Delivery: We guarantee to have your order dispatched within 5 working days
All UK mail is sent first class Royal Mail to the address you register. Please take care when filling in your address details and please include a postcode.
Out of stock: Click on the little envelope near the stamp you want, you will recieve an automatic email when it comes back into stock.
We can send A MAXIMUM of 10 items to international customers with normal Airmail postage. Postage will show at check out.
We are unable to send larger orders in this postage option as the insurance level is insufficient to cover the costs incurred if the order is lost. We can accept larger orders if Airsure/International signed for postage is choosen when you check out, this postage option costs more but the insurance covers the order and once your order is packed we will invoice you for any balance over and above what already charged.
We also recommend that customers from countries where the postage system is prone to delay use this International Signed for option, ie Australia, South Africa, Middle East, Far East, Africa, South America and due to recent problems in postage, the Netherlands.
I received the wrong stamp/I have a double.
Please just return in new condition what you dont want,if it is our mistake we will refund postage costs. Remember to incude the original invoice number. Lucky bags are not returnable.
My order has not arrived/ is wrong?
The postal systems is different in every country. Please contact us after 10 days in UK, 21 days international.
Please also check you address is correct as we receive packets returned due to wrong address.
If your order has not arrived after the 10/21 days please email firstname.lastname@example.org with your original invoice number. Please check your order was paid for and check out was completed before emailing.
It is not possable to claim back a discounts, if it does not show on your invoice and you complete check out, we can not apply you code once completed.
If the code does not work, do not check out.
My computer has crashed can you replace my digi stamps?
We are sorry but we can not re issue digi stamps, please back up your computer to safe guard you purchases. If you do not, you may loose more precious files than stamps.
Please download your digi stamps within the given time frame, once it expires we can not re issue them.
Do you have a minimum order?
Yes we do, £5 is the least we can process a sale due to paypal cost per transaction.
Sometimes rubber picks up colour or flecks in the factory, exposure to day light also affects the colour of both rubber and clear stamps. This does not interfere its ability to stamp and is not a cause for concern.